Payments, refunds and returns.

Here at, I want your shopping experience to be smooth and stress-free. This page outlines our policies for payments, refunds, and returns.

Table of Contents


  • We accept all major credit cards (Visa, Mastercard, American Express) and debit cards with a valid Visa or Mastercard logo.
  • We also offer secure payments through our Payment Gateway which allows you to pay with your preferred method without sharing your financial information with us.
  • All transactions are encrypted for your security.
  • If you live local to me you can collect from Steeton, west Yorkshire and pay in cash.


  • We offer a 30 day money-back guarantee on all unused and unopened products.
  • To request a refund, please contact us at within 30 days of receiving your order.
  • We will process your refund within 1 business days of receiving your returned item(s) in their original condition.
  • Original shipping costs are non-refundable unless the return is due to our error.


  • If you need to return an item, please contact us at for a return authorisation number (RAN).
  • Items must be returned in their original packaging and unused condition to qualify for a full refund.
  • You are responsible for the cost of return shipping. 
  • We recommend using a trackable shipping service to ensure your return arrives safely.

Non-Returnable Items:

  • Opened, damaged or used products
  • Downloadable products (e.g., ebooks)
  • Live animals (including chickens and chicks) - due to biosecurity concerns

Order Cancellations:

  • You can cancel your order free of charge if it has not yet shipped.
  • Please contact us at as soon as possible if you wish to cancel your order.

Please Note:

  • We reserve the right to modify this policy at any time.
  • Any changes will be posted on this page.

Contact Us:

If you have any questions about payments, refunds, or returns, please don't hesitate to contact us at

I appreciate your business!

This article was updated on June 17, 2024

Neil Armitage

I am an experienced poultry keeper who has been raising chickens for over 20 years in challenging conditions in Yorkshire, UK. I am passionate about helping people learn about and enjoy the benefits of keeping chickens. I love raising chickens because they are such friendly and productive animals, providing me with fresh eggs, meat, and fertiliser, and they are a lot of fun to watch.